One of the greatest benefits of the profession of an in-house lawyer is the relief they get from running after the clients for business development. The work that is to be handled stays in front of them all the time and there is no need for them to worry about the collections, and the final excitement is all about getting the payment on time. Every employee of an organization may approach you for help and you have to provide necessary assistance to them, so a more challenging job for you is to keep them happy. For the inhouse legal services, the clients expect them to execute all the legal duties.
Listed below are a few ways in which to manage the expectations and the demands of the clients.
1.Understanding the business
You can never become a good in-house legal service if you do not spend enough time to understand the business of the clients. For instance, you may not be able to offer effective advice related to a draft or contract if you cannot comprehend the business model underneath. The best solution is to read about the business of the company through the website and other sources and to meet every client individually. Allowing the clients to explain you about their business and considering their viewpoints are important aspects of establishing relationship with them. While trying to listen to listen to the discussions, you will come to know a lot about the way in which it conducts business.
For the general counsel services, it becomes easier to offer advice and support to the business establishments once they understand it thoroughly. While providing legal advice to the clients, you have to focus on the practical impacts of what you communicate to the clients. For instance, you cannot tell them about compliances that are burdened with regulations without any actual reason. Do not try to be good to the clients, but they will appreciate your work when they receive practical legal advice and engage them in discussions about what is going to work and what will not.
3.Responsiveness is the key
The general counsel lawyer may not conduct business successfully if they do not have enough time for the clients. However, this does not mean that you are going to be available for the clients 24×7, but implies that you stay reachable to the customers and they can talk to you when you need their help. You must put your status on alert outside the business hours and try to stay available to the clients during the business hours. Apart from this, you have to respond to the email and the voice mail messages. Try to stay proactive and provide them with the updates before they contact you to get the same.
To receive help 24×7, hiring outsourced general counsel services is a better option.
4.Get the help you need
The general counsel attorney may receive help from various sources and it is not so bad after all. If you can turn to people in the business for help and prepare a few of them to function as paralegals, you are going to save a lot of money and time and invest in the legal process and thank them for the help.
5.Know what matters to the clients
For the general counsel litigation to succeed, it is essential to find out those aspects that drives the motivation of the clients. Try to find out whether the business needs to meet its goals during each quarter or they are keen to mitigate the risk of data breach. Besides this, you can also conduct a client survey to find out more about them and learn so many things that matter to your business.
6.Helping them with the basics
As a general counsel attorney, your job is to offer help to the clients beyond the usual legal advice. For instance you may have to provide support to them with the basic things such as grammar and spellings and organization of thoughts. In addition to this, you need to show them how they need to conduct the client presentations so that they can avoid throwing them in the last minute.
7.Modesty can help
For the general counsel services India, trying to be humble with the kinds is a really good thing to do. You can be a deal killer and the smartest person, but if you handle the questions of the clients humbly, you can associate with the business to accomplish the common goals.
8.Inviting the business clients
The GC services need to invite the business clients occasionally for lunch along with the other people in the legal department. There may not be a specific agenda of these meetings, but it can help in creating positive relationships.
9.Figuring out the problems and opportunities
As you know more about your clients and what matters to them, the in-house legal services need to figure out the problems and opportunities. If you can view something that is detrimental for the business, you have to focus on it. Being a part of the team, you must watch those aspects that can benefit and hurt the business.
More and more business today are turning to outsourced general counsel services to allow a separate team to handle the legal aspects of the business to focus on the development of the business. Finally, the legal counsel service must try to do something special or contribute uniquely to create a lot of goodwill.